Arijit Pal

About Arijit Pal

Troubleshooting Expert for Internet & VoIP Services at a USA-Based Broadband and Telephone CompanyAs a seasoned troubleshooting expert in the broadband and telecommunications industry, I specialize in providing technical support for Internet and VoIP (Voice over Internet Protocol) services, ensuring customers experience seamless connectivity and reliable communication. With a deep understanding of the complexities of maintaining high-speed internet and crystal-clear voice services, I focus on diagnosing and resolving connectivity issues, call quality concerns, and hardware malfunctions.Core Expertise:Internet Connectivity Troubleshooting:From diagnosing service outages to optimizing network speeds, I am well-versed in identifying issues with routers, modems, and broadband connections. I use diagnostic tools to check for packet loss, latency, and other factors that impact internet performance. Whether it’s slow speeds, network congestion, or a faulty modem, I provide prompt solutions that restore optimal service.VoIP (Voice over IP) Support:VoIP technology demands stable internet connections for clear and uninterrupted calls. I troubleshoot VoIP devices, adapters, and call quality issues, focusing on solving problems like call drops, audio distortion, jitter, or echo. I also configure network settings to ensure quality calls by managing bandwidth allocation and adjusting router settings like Quality of Service (QoS).Technical Solutions & Equipment Management:I assist customers in troubleshooting hardware setups, including modems, routers, and VoIP phones, ensuring that all connections are secure and devices are properly configured. My experience spans diagnosing IP/DNS issues, optimizing Wi-Fi networks, and ensuring compatibility between customer devices and service plans.Customer-Focused Support:I believe in clear communication and customer satisfaction. Whether it’s explaining troubleshooting steps, providing remote assistance, or scheduling on-site technician visits, I ensure that customers feel supported throughout the process. I aim to resolve issues efficiently while maintaining a positive and empathetic customer experience.I bring hands-on experience and a passion for technology to every troubleshooting scenario, ensuring customers’ internet and VoIP services are back online as quickly as possible. With an analytical mindset and a customer-first approach, I help ensure that broadband and VoIP users enjoy the reliable, high-quality services they expect.

Experience

1. Senior Customer Care Representative

   Innover Digital

   Apr 2024 — Present · Kolkata, IN

   Track and Trace

Education

• Visvesvaraya Technological University

  BE, BIOTECHNOLOGY

  2004 — 2008

• Vishveshwarya Group of Institutions

  BE Biotechnology , Biotechnology

• Julien Day School - India

  ICSE, SCIENCE

  1991 — 2001

• West Bengal University of Technology, Kolkata

  MBA, IT / MARKETING

  2009 — 2011

• Elias Meyer Free School & Talmud Torah

  ISC, SCIENCE (PCBM)

  2001 — 2003

• Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT

  Master of Business Administration - MBA, Marketing

Skills

• Team Management
• Recruiting
• Interviews
• Leadership
• Business Development
• Management
• Market Research
• Soft Skills
• Relationship Management
• Outsourcing
• Bpo
• Mis
• Employee Engagement
• Talent Management