Arijit Mitra

About Arijit Mitra

Operations Manager with 10+ Years of experience in the e-Commerce space. In Amazon, managing an audit team to identify business insights & using problem solving skills to implement scalable systemic solutions. Managing operations, projects & training of the MCM Program with a team of 85+ associates – owning productivity & SLA adherence- Setting up mechanisms to generate CCR insights from the team- Coordinating with partner teams & stakeholders to implement systemic solutions to CCR rates- Monitoring inflow volume to identify any upstream issues & working with upstream tech teams to resolve it- Forecasting inflow volume & analyzing required bandwidth for operations planning- Setting up of work allocation & adherence by tracking inflow volume, processed volume, ageing metrics to avoid missing the SLA goal- Systemic improvement in training process to reduce the ramp period of the Associates- Coaching associates for career progressionIn FLIP, managed & delivered SaaS products to a large clientele of Banks (Public & Private), NBFCs, IT, KPOs and Educational Institutes. Managed product utilisation of retail users for Undergraduates, Post graduates & Working Professionals. Key focus areas were on client servicing, project management, team building, expanding relationships, monitoring profitability and supporting revenue growth.• Planning & setting up the best practices for higher product utilization & customer satisfaction• End to end B2B Project Management which included client onboarding & service delivery• Ensuring repeat business & expanding business opportunities from existing clients• Understanding client requirement & preparing customized reports as per the requirement• Planning & managing Retail Users throughout the user life cycle• Gap Analysis to identify issues & take corrective measures• Designing & creating creatives (email & SMS) for effective communications• Identifying impactful testimonials supporting value proposition to showcase on the website• Engaging & managing retail users in a closed social media group/Forum• Improving internal processes, increasing operational efficiency & reducing the overall cost• Supporting the Business Development team with relevant client feedbacks, testimonials, case studies & marketing collateral• Implementing Hire, Training & Deployment Model for Banks & NBFCs

Experience

1. Manager

   PwC India

   May 2024 — Present · Kolkata, IN

Education

• Asansol Engineering College

  Bachelor of Technology (B.Tech.), Computer Science & Engineering

  2008 — 2012

• Christ University

  Master of Business Administration (MBA), Business Administration and Management, General

  2013 — 2015

Skills

• Teamwork
• Team Management
• English
• Microsoft Office
• Strategic Planning
• Java
• Research
• Market Research
• Windows
• Customer Service
• Microsoft Powerpoint
• Microsoft Excel
• Powerpoint
• Microsoft Word
• Budgets
• Business Analysis
• Sql
• Data Analysis