Arijit D.

About Arijit D.

Senior Customer Success & Account Manager with 8+ years of experience across SaaS, logistics, and enterprise tech. I’ve led onboarding, retention, and expansion strategies for global clients, managing over $6M in ARR while consistently maintaining 90%+ CSAT.I\'ve worked with brands like Pfizer, Intel, Mastercard, and Johnson & Johnson - driving product adoption, increasing feature usage by 95%+, and reducing churn below 2% per quarter. I specialize in implementation, stakeholder alignment, process optimization, and strategic account growth.Tools: Salesforce, Looker, Zendesk, Jira, Excel (Pivot/Lookup), Asana, Churnzero, Gorgias, MS PlannerPassionate about building lasting partnerships and creating scalable success frameworks in high-growth B2B environments.

Experience

1. Account Success Manager

   ShipBob

   Jan 2024 — Present · New Delhi, IN

   I oversee and manage key client relationships, ensuring seamless communication and satisfaction. My responsibilities include- Serving as the primary point of contact for clients, addressing their needs and resolving any issues- Collaborating cross-functionally with internal teams to deliver customized solutions that meet client goals- Monitoring performance metrics, tracking KPIs, and providing insights for continuous improvement- Conducting regular check-ins to align strategies and maximize client value- Identifying opportunities for growth, upselling, and enhancing the customer experience to drive business results.

Education

• Russian Centre for Science and Culture, Embassy of the Russian Federation

  Language and Literature, Russian Language and Literature

  2017 — 2018

• Sri Aurobindo College

  Bachelor’s Degree, Economics

  2015 — 2018