Arijeet Kumar Dutta

About Arijeet Kumar Dutta

Welcome to my LinkedIn profile! With an over all experience of 15+ years, I am a Dynamic and results-driven professional with a proven track record in escalation management, account management, and project management. Skilled in change management, contract renewal, and fostering business growth through meticulous project implementation and effective business reviews.CAREER ACCLAIM- Honoured with The Excellence Award for FY\'23 for the exemplary contributions towards company\'s growth and success - Hewlett Packard Enterprise- Awarded the GDC EMEA All Team Recognition Award for Q1 Q3 FY23, for exception performance in the team also simultaneously taking leadership in other activities. This award is given to the top performers across accounts services team based in Tunis, Sofia and India - Hewlett Packard EnterpriseCORE STRENGTHSCustomer Success| Adoption | Growth | Renewals| Risk Analysis | Churn Reduction | Cross Functional Team Leadership | Enhancing Sales | People Management | Account Management| Customer Relationship Management (CRM)| Business Analysis | Data Analysis | Team Work| Escalation Management | Customer Experience | Critical Issue Management | Escalation Management | Project Management | SALESFORCE EXPERIENCE- Used Salesforce Service and have a good knowledge about the tool- Using Slack and MS Teams for last 5 years hence I have a good idea about the tool- Using Power Bi for last 4 years and have a good idea about the tool.GAINSIGHT EXPIRIENCE• Experienced in using Gainsight to monitor customer health, drive proactive engagement, and reduce churn.• Skilled in leveraging Gainsight\'s CS tools to track usage, identify risks, and ensure customer satisfaction.• Proficient in automating workflows and generating reports to support data-driven decision-making.• Utilized Gainsight to create and manage customer success plans, aligning with business objectives.

Experience

1. Sr Customer Success Manager

   Commvault

   Nov 2025 — Present · Bangalore Urban, IN

   Trusted advisor to enterprise customers, driving onboarding, adoption, renewals, and expansion• Partnered with Sales and cross-functional teams to mitigate risk, improve retention, and deliver business value• Led strategic QBRs and EBRs aligned to executive priorities and measurable outcomes• Managed complex, multi-industry enterprise portfolios across regulated and non-regulated sectors• Drove accelerated time-to-value through effective SaaS technical onboarding and success planning• Leveraged customer insights and analytics to optimize engagement, outcomes, and account strategy• Recognized for mentoring, onboarding excellence, and building high-performing customer success teams

Education

• Vikas Educational Institutions

  PUC

  2002 — 2004

• Sikkim Manipal University - Distance Education

  BCA

  2011 — 2013

• Loyola School Jamshedpur

  ICSE

  1989 — 2002

Skills

• Wireless
• Laptops
• Hp Proliant
• IT Operations
• Operating Systems
• Pre-Sales
• Vmware Server
• Team Management
• Unix
• Windows Server
• Hardware
• Ccna
• Requirements Analysis
• Service Delivery
• C++
• Technical Support
• Industrial Standard Servers
• Computer Hardware
• Linux Server
• Networking
• Hp Blade
• C
• Troubleshooting
• IT Service Management
• N+
• Servers
• Server
• Data Center
• Windows