Arif al Kharusi
IT Field Engineer @Cerco
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WORK HISTORY
IT Field Engineer @Cerco
Crewe, GB
Provided on-site support, resolving 25+ client requests weekly- Diagnosed and repaired hardware/software issues with a 90% first-time fix rate- Ensured network connectivity for 200+ users, configuring systems and handling installations- Delivered training sessions, reducing support calls and boosting user proficiency- Documented service activities weekly, ensuring accurate records- Managed IT inventory with 98% accuracy, minimizing loss and ensuring availability- Collaborated with IT team, improving operations efficiency by 15%- Maintained high customer service standards, fostering positive client relationships.
EDUCATION
University of Wolverhampton
Master of Science - MS
HyperionDev
Web development , Computer Programming
University of Wolverhampton
Bachelor of Arts - BA
ABOUT ARIF AL KHARUSI
Versatile IT Field Engineer | On-Site Support Specialist Expert in diagnosing and resolving complex hardware and software issues Skilled in network configuration, server administration, and system integration Proficient in managing IT assets and ticketing systems Strong track record of meeting SLAs and exceeding customer expectations Experience: Service Desk Support On-site technical troubleshooting Hardware repair and maintenance Network and server administration Customer-focused problem resolution Seeking challenging opportunities to leverage my technical expertise and customer service skills in a dynamic IT environment. Known for: Quick problem-solving abilities🤝 Excellent communication with both technical and non-technical users Adhering to KPIs and performance metrics Continuous learning and adapting to new technologiesReady to bring my diverse skill set and passion for technology to your IT support team!Email: a••••••••@hotmail.comPortfolio: arifalkharusi.mePhone: 07•••••••28
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