Arif Sayed
Director Global Operations
- Role
- Director Global Operations at Foundever
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Arif Sayed
More than 20 years of experience in strategically managing a fast pace Call Center environment dealing with a diverse client base with multiple LOB’s including voice, chat and email. Strong background in managing various Inbound/Outbound sales, Customer service campaigns across multiple goes (US, CA, UK, AU). Current account portfolio serviced across multiple locations (on-shore, off shore, near shore) with a span of ~550 employees.Specialized in handling business operations, client relations, people management, P&L Management. Adept in annual budgeting exercise, portfolio growth, resource forecasting and planning. Leading value add projects for the clients to drive cost efficiencies, increased revenue and improved customer experience. Extremely dedicated and disciplined; Self-motivated with a belief that the key to success is teamwork.
Experience
Director Global Operations
Aug 2023 — Present · Maharashtra, IN
Education
University of Mumbai
Bachelor of Commerce - BCom, Business/Commerce, General
1995 — 1998
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