Arif Patan

About Arif Patan

Software Engineer 2 years of experience.• Having 2 Years of Total experience on Service-now ITSM Tool as Administrator and Developer • Worked as a Software Engineer at KPMG.• Good knowledge on Java script• Worked on UI policies, UI actions and business rules.• Adding and administering users, groups and roles.• Worked on creating Catalogue Items, Record Producer, and Order Guides.• Implementation of Email Notification and Events.• Used Import Sets to extract data from various sources.• Used Update sets to move customization from instance to instance.• Implementing security mechanism using Access Control.• Creating workflow activities and approvals.• Personalizing and creating forms and fields for the various roles and groups to target company requirements.• Creation of application and modules to the application.• Implementation of Service Level Management.• Handling implementation of ITSM modules using the Service Management Process Model, to facilitate the adoption of ITIL using Service Now ITSM applications; involved in the creation of back-end codes• Understanding the technical & functional specifications and designing, developing, testing, troubleshooting, and debugging the applications• Managing smooth implementation and testing of the application at client location; ensuring defect-free application by testing modules as per agreed specifications• Providing post-implementation, enhancement, and maintenance support to clients or application

Experience

1. Servicenow Developer

   KPMG

   Jul 2021 — Present · Hyderabad, IN

Education

• Acharya Nagarjuna University

  Bachelor of Commerce - BCom