Arif Ahmed
IT Support Analyst @Moto Hospitality
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WORK HISTORY
IT Support Analyst @Moto Hospitality
Toddington, GB
Provide initial technical support for various software, hardware, and network issues.* Diagnose and troubleshoot IT problems through phone, email, or direct interactions.* Efficiently log and track support requests using a ticketing system; escalate complex issues when necessary.* Assist in the setup and configuration of desktops, laptops, and associated peripherals.* Commit to timely resolution of user issues, ensuring clear communication throughout the process.* Adhere to standard operating procedures while maintaining comprehensive support documentation.* Oversee an inventory of IT assets and manage user access rights diligently.* Educate and guide users on essential IT practices and software applications.* Setup and manage new users through Microsoft Exchange and Active Directory.* Create and update technical documentation.* Troubleshoot EPOS errors to ensure site downtime is minimal.* Strong communication skills to effectively deliver high-quality support.
EDUCATION
University of Hertfordshire
Bachelor of Science
ABOUT ARIF AHMED
I am a recent Computer Science graduate, proud to have earned a First-Class Honours degree, and currently working as an IT Support Analyst. With a passion for problem-solving and a strong foundation in technology, I’m eager to dive deeper into the fields of software engineering, cybersecurity, and artificial intelligence. In my current role, I’m honing my skills in IT support, troubleshooting, and system management, while continuously seeking out new learning opportunities to expand my technical expertise. I’m committed to staying on top of the latest industry trends and enhancing my knowledge through projects and self-driven learning. I’m looking for graduate opportunities that allow me to leverage my technical skills, contribute to innovative projects, and work alongside talented professionals.
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