Arieta A.
Customer Success Manager @Cunitech
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WORK HISTORY
Customer Success Manager @Cunitech
Ottawa, ON, CA
Establishes clear retention goals and process milestones for the client and employees to work toward.• Assists customers as needed with setting up and navigating programs or software associated with a product or service.• Promotes the value of the product and up-sell services and products with brand image and promoting value through customer experience.• Reviews customer complaints and concerns and seeks to improve all aspects of the customer experience with the company.• Promotes an energetic fan base for products and locate brand ambassadors to share the product\'s benefit and value.• Maintains a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs• Optimizes existing processes within the company and actively enhances all Customer Success initiatives.
EDUCATION
DCE
Professional
Royal University Illyria
Bachelor's degree
Munich University of Applied Sciences
Certificate (7 ECTS), International Summer Academy
ABOUT ARIETA A.
I have over a decade of experience in operations administration and a tech marketing across product marketing, digital, communications, brand marketing and content management.
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