Aries Webb-Williams
Senior Customer Success Leader | AI Certified | Program Management | Business Operations
- Role
- Senior Customer Success Manager at SoftwareOne
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Aries Webb-Williams
Customer Success & Program Management Leader | SaaS | Operational Excellence | CX Transformation I’m a senior technology leader with 15+ years of experience driving customer success, program execution, and operational excellence across enterprise and high-growth technology environments. Currently, I serve as a Senior Customer Success Manager at SoftwareONE, where I operate at the intersection of CX strategy and program management, leading cross-functional initiatives that improve operational health, standardize processes, and drive measurable outcomes for elite enterprise customers. My work spans sales, pre-sales, services, operations, and executive leadership, translating complex, multi-stakeholder work into scalable, repeatable programs. My background includes roles in SaaS, cloud, telecom, and startup environments, where I’ve been trusted to bring clarity to ambiguity, influence without authority, and deliver results in highly matrixed organizations. Beyond my corporate work, I’m a speaker and have served as a nonprofit board leader. As President Emeritus of the DFW Alliance of Technology & Women, I led governance, programming, and fundraising efforts, partnering with C-suite leaders to build leadership pipelines and create inclusive, high-impact professional communities. I’m passionate about building systems that work for people, scaling programs that last, and helping organizations solve problems in ways that are both human-centered and operationally sound.
Experience
Senior Customer Success Manager
Jan 2025 — Present · Dallas-Fort Worth, TX, US
Education
California State University - East Bay
Bachelor of Arts, PoliSci /Business Admin
Executive Women’s Forum (EWF) International
Emerging Leader Program
2018 — 2019
Naveen Jindal School of Management, UT Dallas
MBA, Business Administration
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