Ariel R.
Senior Desktop Support Technician @YouGov
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WORK HISTORY
Senior Desktop Support Technician @YouGov
New York, NY, US
Promoted to Senior Desktop Support Technician following sustained expansion of scope beyond traditional desktop support. Continued ownership of U.S. endpoint support while increasingly operating as a regional operational anchor across onboarding, device lifecycle management, and cross‑team coordination.Focused on endpoint standardization, onboarding automation, and operational continuity across the U.S. region, serving as a liaison between IT Support, IT Operations, Information Security, HR, and external vendors. Acted as a trusted escalation point for complex issues requiring cross‑functional awareness and systems‑level thinking.Over time, the role evolved from frontline support execution into operational problem‑solving at scale, reinforcing a professional focus on system reliability, automation, and preventative design.
EDUCATION
City Tech, CUNY
Associate of Science - AS, Computer and Information Sciences and Support Services
NPower Technology Service Corps
Information Technology
ABOUT ARIEL R.
With over 10 years of IT experience, I’ve supported teams across Real Estate, Media, and Market Research, ensuring stability, resolving complex issues, and keeping operations running smoothly. Currently, I serve as a Senior IT Technician at YouGov, supporting a hybrid environment of 1,500+ Windows and macOS endpoints, managing vendor relationships, and assisting with Office 365 administration across North America.While I take pride in being a reliable point of contact, I’ve also recognized how rapidly the IT landscape has evolved. In response, I’ve made it a personal priority to reskill and upskill — focusing on cloud administration (Azure), scripting and automation (PowerShell), and modern endpoint management (Intune/Autopilot) to better align with the future of IT infrastructure.I’m passionate about growth through learning and adaptability. Whether it’s integrating AI tools like Copilot and ChatGPT into my workflows or building my own creative tech projects in Unity, I treat learning not as a checkbox but as fuel for what’s next.My career is now focused on transitioning from end-user support into modern systems engineering specifically endpoint management (Intune/Autopilot), Azure administration, identity governance, scripting/automation, and cloud-first infrastructure. I’m actively pursuing knowledge that aligns with this path.
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