Arielle Palance
Director-Level Leader | Customer Success, Implementations & AI-Enabled Platforms | Scaling Post-Sales Delivery & Time-to-Value
- Role
- Senior Technical Implementation Manager at Bloomberg Industry Group
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Arielle Palance
I’m a director-level leader specializing in customer success, implementations, and AI-enabled platforms, with 10+ years of experience designing and scaling post-sales delivery across complex, regulated environments.My work focuses on owning the full customer lifecycle after sale—onboarding, adoption, training, and value realization—and building the systems, frameworks, and automation that allow teams to deliver consistently at scale.I’ve led enterprise implementations, modernized onboarding programs, and partnered closely with Product, Engineering, and executive stakeholders to reduce time-to-value, improve adoption, and unlock capacity through technology and AI. I bring a strong operational and governance mindset (CPA background) while remaining deeply customer- and outcome-oriented.I’m especially interested in roles where customer experience, technology, and AI intersect—helping organizations turn complex platforms into clear, measurable customer value.
Experience
Senior Technical Implementation Manager
Jul 2024 — Present · Arlington, VA, US
Lead enterprise implementations and post-sales delivery for SaaS platforms supporting complex, regulated customer workflows. Own onboarding strategy, delivery standards, and adoption frameworks that drive faster time-to-value and scalable customer outcomes.Designed standardized implementation and training models that significantly reduced onboarding timelines while improving consistency and visibility. Partner closely with Product and Engineering to surface customer insights, influence roadmap priorities, and identify automation opportunities that improve both customer experience and internal efficiency.
Education
University of Maryland
Bachelor of Science (B.S.), Accounting
2011 — 2015
UiPath RPA Academy
UiPath RPA Developer Foundations, Robotic Process Automation
2018 — 2018
Skills
- Microsoft Office
- Teamwork
- Outlook
- Html
- Management
- Public Speaking
- Social Media
- Time Management
- Customer Service
- Powerpoint
- Microsoft Excel
- English
- Event Planning
- Windows
- Photoshop
- Microsoft Word
- Research
- Microsoft Powerpoint
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