Arielle Yoffe
IT Operations Team Lead Intelligence Systems Support Center @Ness Technologies | נס טכנולוגיות
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WORK HISTORY
IT Operations Team Lead Intelligence Systems Support Center @Ness Technologies | נס טכנולוגיות
IL
Leading daily operations of a mission-critical IT support center in a 24/7 environment. Responsible for managing service delivery, incident and escalation processes, SLA compliance, and operational continuity using ServiceNow. Managing and mentoring a team of approximately 20 representatives, conducting performance evaluations, and supporting IT services across Azure, Intune, and Active Directory environments. Collaborating with technical teams and classified intelligence stakeholders to ensure service excellence, system stability, and continuous process improvement.
ABOUT ARIELLE YOFFE
Highly self-motivated with a strong ability for quick self-learning. Demonstrated…
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