Ariel Cheng
Project Management & Administration Specialist | Process Improvement Strategist | Champion of End User Success
- Role
- Portfolio Manager at ProcessUnity
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Ariel Cheng
I’m an experienced operations, customer success, and project coordination professional…
Experience
Portfolio Manager
Apr 2022 — Present
Organized and maintained oversight across multiple portfolios, coordinating customer projects and cybersecurity assessments within tight deadlines.• Drove customer success by increasing product adoption and knowledge through proactive engagement, resulting in improved customer satisfaction and retention.• Generated comprehensive reports to monitor progress, leveraging data analysis to ensure the relevance of portfolio information and provide actionable insights to stakeholders.• Integrated into customer-specific environments and significantly optimized the assessment lifecycle by aligning solutions with each customer’s unique security processes, goals, and constraints.
Education
University of Denver
Bachelor of Arts (B.A.), International Relations and Affairs
2012 — 2016
Skills
- Event Planning
- Organization
- Customer Service
- Video Editing
- Powerpoint
- Teamwork
- Food Service
- Sales
- Catering
- Office Administration
- Leadership
- Social Media
- Creativity Skills
- Communication
- Event Management
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