Ariel A.
Rooms Division Manager, General Manager, Director of Hospitality Services, Senior Revenue Management, Reservations and Commercial Professional
- Role
- Room Division Manager at Travel + Leisure Co.
- Location
- Pasadena, CA, US
- LinkedIn followers
- 500 followers
About Ariel A.
Forward-thinking Operations, Revenue Management & Customer Service Manager with 25 years\' of demonstrated success leading large-scale, client-based operations and driving top-ranked customer satisfaction levels. Experienced working in Independent, Branded, multi-property Hotel and Resort Revenue Management Hotel Operations. Dynamic leader with a keen eye for innovation to develop and implement impactful process improvements. Proven track record aligning corporate vision with day-to-day operations in continually evolving customer service environments. Comprehensive expertise in improving profit margins and organizational efficiency. Excellent communicator and passionate about fostering a positive and results-oriented team culture.
Experience
Room Division Manager
Jul 2024 — Present
Front office managementLead and manage the front office team, including front desk agents, concierge, and guest services staff, ensuring smooth operations, efficient guest check-in and check-out processes, and exceptional service delivery.Reservation managementOversee the reservation department, ensuring accurate and efficient handling of room reservations, group bookings, and guest inquiries, and implementing strategies to optimize room revenue and occupancy levels.Guest services enhancementDevelop and implement guest service initiatives and standards to enhance the overall guest experience, including personalized service, VIP amenities, and special touches that exceed guest expectations.Housekeeping managementManage the housekeeping department, including room attendants, supervisors, and laundry staff, to ensure cleanliness, hygiene, and maintenance of guest rooms, public areas, and back-of-house facilities.Quality assuranceImplement and maintain quality assurance standards for guest accommodations, including room cleanliness, maintenance, and amenities, conducting regular inspections and audits to ensure compliance with brand standards and guest satisfaction.
Education
National College Of Business & Arts
Bachelor, Hotel and Restaurant Administration
1994 — 1998
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