Amy Richardson

WORK HISTORY

EDUCATION

ABOUT AMY RICHARDSON

Director of operations, project and program manager with proven ability to collaborate and build rapport with colleagues, customers and employees from various backgrounds and levels. Reputation as a change agent and leader of cross-functional initiatives. Motivated by problem-solving and removing barriers to drive operational excellence. Highlights:NationsBenefits: Recruited to implement significant organizational change across the network. Achievements included reducing labor cost by 40% YoY through productivity improvements, safety programs and employee engagement initiatives. Bargain Hunt: Implemented significant organizational and cultural changes including building a new leadership team, implementing an equitable and transparent pay structure for hourly employees, establishing a robust safety program and introducing leadership development and cross-training opportunities, resulting in a 35-point improvement in employee engagement (eNPS) in 6 months, 60% reduction in YoY turnover and 35% reduction in safety incidents.Wayfair-Project lead for build-out and start-up of Wayfair\'s first standalone returns center and brick and mortar outlet-Started Inventory Management team (negotiated with suppliers and internal partners to drive cross-functional projects resulting in a >$12M (60%) reduction in slow moving inventory)-One of the first members of CastleGate Logistics (Wayfair’s 3PL)- program manager for top furniture suppliers. 6-month assignment in Berlin Germany to start CastleGate business in Europe. Dell: Recruited for international assignment to launch Dell’s Global Supply Chain Nerve Center to orchestrate Dell’s manufacturing business across Asia, EMEA and North America regions. Awarded Vice President’s top performer of the quarter.Contact me at a••••••••@gmail.com.