Alan Richards

About Alan Richards

In my role at Cloudflare, we champion the orchestration of services that elevate high-performance networking and cybersecurity, ensuring organizations operate with unrivaled speed and fortified security. Our collective mission is deeply rooted in the pursuit of crafting a superior Internet. Leveraging Customer Relationship Management (CRM) and process improvement skills, my focus is on enhancing service delivery that is as technologically advanced as it is customer-centric.My expertise in program management empowers me to spearhead initiatives that blend cutting-edge technology with the tenets of customer success, driving operational excellence and fostering an environment where both people and technology thrive. Our work, underpinned by a commitment to customer success, is pivotal in shaping an internet ecosystem that is not only more secure but also more efficient and accessible.Key Areas of Expertise:Team Leadership | Pre/Post Sales, Pro Services | Data Driven, Service Strategy, Design, Transition, Operations and CSI | Custom Service Solutions | SaaS, PaaS | Business Relationships | Business Process Improvement | Transformation Leadership

Experience

1. Sr Engagement Manager, Professional Services

   Cloudflare

   May 2024 — Present · US

   Responsible for coordinating, evaluating, and managing services involving both direct and partner organizations for high performance networking, cyber-security and reliable internet solutions. Cloudflare, Inc. is the leading connectivity cloud company. We empower organizations to make their employees, applications, and networks faster and more secure everywhere, while reducing complexity and cost. Our mission is to help build a better Internet!

Education

• Golden Gate University

  Master of Science, Telecommunications Management

• University of Phoenix

  Bachelor of Arts, Business Management

  1993 — 1995

• Foothill College

  Data Communications / Protocols / Analysis

  1983

• De Anza College

  Industrial Electronics Technology/Technician

  1981

Skills

• Itil
• Leadership
• IT Management
• Program Management
• Vendor Management
• Integration
• Data Center
• Project Portfolio Management
• Pmp
• Enterprise Architecture
• Saas
• Business Process Improvement
• IT Strategy
• Pmo
• Disaster Recovery
• IT Service Management
• Cloud Computing
• Cross-Functional Team Leadership
• Sdlc
• Process Improvement
• Pre-Sales
• Telecommunications
• Business Intelligence
• Professional Services
• Service Delivery
• Erp
• Project Management
• Security
• Management
• Enterprise Software
• Crm
• Solution Architecture
• Team Leadership
• Information Technology
• Start-Ups
• Strategy
• Managed Services
• Networking
• Business Development
• Testing