Aric Furlow

About Aric Furlow

Here’s a cleaned-up, unified version that reads tighter, more confident, and less repetitive while keeping your depth and seniority intact:Senior technical professional with 20+ years of experience in application engineering, systems and network troubleshooting, incident and problem management, and customer-facing service delivery. I’m known for driving operational excellence through metrics, coaching, and continuous process improvement.I specialize in enterprise Managed File Transfer (MFT), batch orchestration, and mission-critical workflow support—keeping large-scale environments secure, automated, and highly available. My work ensures reliable data movement, stable integrations, and consistent SLA performance across complex production environments.With deep hands-on experience supporting MOVEit, MFT operations, batch monitoring and controls, file-masking schedules, and incident response, I translate complex technical requirements into scalable, production-ready solutions. I collaborate closely with application teams, infrastructure, networking, and security partners to reduce risk, minimize downtime, and improve operational outcomes.I’m currently upskilling in Generative AI, prompt engineering, and Responsible AI through Google Cloud learning paths, aligning my background in production support and QA with modern AI platforms and MLOps practices. I’m also applying AI-driven automation, machine learning fundamentals, predictive analytics, and AI-assisted troubleshooting to streamline workflows, accelerate root-cause analysis, and enable more proactive operations.Committed to operational excellence, clear communication, and high security standards, I deliver dependable engineering support that strengthens reliability, enhances customer experience, and improves long-term system performance.

Experience

1. Senior Professional Application Designer

   Gainwell Technologies

   Jun 2022 — Present

Education

• University of Arkansas at Monticello

  B.S. Computer Information Systems, Computer Science

  2001 — 2005

• Trident University International

  Master of Business Administration (M.B.A.), Information Security and Digital Assurance Management

  2010 — 2012

Skills

• Hp Server Hardware
• Windows Phone
• Microsoft Sql Server
• Software Documentation
• Servers
• Cloud Computing
• Management
• Enterprise Software
• Leadership
• Vmware
• Sql Server
• Android
• Team Leadership
• Microsoft Office
• Remote Support
• Hp Products
• Windows
• Hp Storage
• Sql
• Salesforce.com
• Managed Services
• Program Management
• Remedy
• Integration
• Project Management
• Training
• Sharepoint
• Telecommunications
• New Business Development
• Remote Desktop
• Networking
• Hp
• Html
• Software Installation
• Pre-Sales
• Databases
• Quality Assurance
• Sql 2000
• Windows 8
• Troubleshooting