Arianna Nevins

Sr. Customer Success Manager III, Smartsheet

Role
Sr Customer Success Manager Iii at Smartsheet
Location
Seattle, WA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Arianna Nevins

I possess a relentless work ethic, complemented by a remarkable ability to effectively juggle multiple tasks. My interpersonal skills shine, whether in face-to-face interactions, over the phone, or in written correspondence. Problem-solving is my forte, and I\'m not one to shy away from research to find viable solutions. I excel in simplifying intricate technical information, making it accessible to diverse audiences. My passion lies in customer success, guiding clients on a journey to grasp every facet of the products I represent, fostering lasting relationships.My diverse work background has allowed me to refine my innate talents while acquiring new skills. From promoting brands and individuals, including my college radio show and working with Senator Joel Anderson to contributing to Amazon Student, We Green, and Lennox’s growth, I\'ve consistently delivered results.I\'m a source of fresh ideas, adept at building and collaborating within teams to bring these concepts to fruition. Setting both short and long-term life goals, I leverage my time management skills to achieve them. My positive outlook and active listening have the power to win over dissatisfied customers, a skill I\'ve honed through my past and current customer service roles.My academic journey fused my passion for political science and public relations into a BA in Political Science with a minor in Journalism, emphasizing public relations, completed in May 2015 at California State University, Long Beach. Although my current path deviates from these fields, I firmly believe that my journalism experience has equipped me with valuable skills for customer success and account management. Additionally, I put my political science degree to work as the Government Affairs Chair for my local ASHRAE chapter.

Experience

  1. Sr Customer Success Manager Iii

    Smartsheet

    Nov 2023 — Present · San Diego, CA, US

Education

  • Grossmont College

    Associate of Arts (AA) Audio Production; AA Cross-Media Journalism; AA Media Communications, Media Communications

    2008 — 2012

  • California State University, Long Beach

    Bachelor's Degree, Political Science; Journalism-Public Relations

    2012 — 2015

Skills

  • Radio Broadcasting
  • Production
  • Digital Marketing
  • Event Management
  • Accounts Payable
  • Word
  • Communication
  • Fundraising
  • Advertising
  • Payroll
  • Search Engine Optimization (SEO)
  • Account Reconciliation
  • Marketing
  • Inventory Management
  • Writing
  • Bookkeeping
  • Facebook
  • Public Speaking
  • Budgets
  • Forecasting
  • Community Outreach
  • Customer Service
  • Wordpress
  • Teamwork
  • Retail
  • B2b
  • Social Networking
  • Political Campaigns
  • Time Management
  • Management
  • Public Relations
  • Journalist
  • Press Releases
  • Situational Leadership
  • Microsoft Office
  • Sales
  • Broadcast Television
  • Microsoft Powerpoint
  • Email Marketing
  • Microsoft Word

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Arianna Nevins — Sr Customer Success Manager Iii at Smartsheet in Seattle, WA, US | Unifers