Ariane Mignault
Customer Success Manager (Csm) @TransPerfect
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WORK HISTORY
Customer Success Manager (Csm) @TransPerfect
Montreal, QC, CA
Client Relationship Management: Serve as the main contact and ensure satisfaction post-contract.→ Project Oversight: Manage onboarding, monitor progress, ensure deadlines/budgets are met.→ Advocacy & Problem Solving: Act as the client\'s voice, manage escalations, identify issues, and implement corrective actions.→ Business Growth: Identify opportunities for upselling and account expansion.→ Reporting: Measure performance, analyze metrics, and report on account status and satisfaction levels.→ Industry Expertise: Research and understand clients\' industries to provide tailored support.
EDUCATION
McGill University
Master, East Asian Studies
Cégep Édouard-Montpetit
DEC, Fine and Studio Arts
Université de Montréal
Bachelor, East Asian Studies and Anthropology
Ishikawa Foundation for International Exchange
Bachelor, Japanese
Kansai Gaidai University
Bachelor, East Asian Studies
SKILLS
ABOUT ARIANE MIGNAULT
Highly organized, client-focused leader with over a decade of experience in the translation industry, excelling in fast-paced environments that demand sharp problem-solving and decisive action. Known for driving efficiency through process improvements, training development, and building high-performing global teams that deliver results.
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