Ariana Cobos
Sr Partner Technical Advisor at Microsoft
- Role
- Sr Partner Technical Advisor at Microsoft
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Ariana Cobos
As a Microsoft Global Technical Advisor in the consumer and commercial field, I focused on providing in-depth technical operations and subject matter expertise for Microsoft Agentic Virtual Assistance and service delivery partners.My role involves performing thorough case reviews and customer wellness checks, collaborating on cross-team and cross-product technical issues, and contributing to the AI/advocate/agent and engineer communities through knowledge sharing.I am dedicated to reducing customer effort through program and process improvements, maximizing customer value with intelligent recommendations, and modernizing support with new delivery models, tools, analytics, and insights. I strive to create a culture of innovation, learning, and collaboration where people are inspired to thrive.
Experience
Sr Partner Technical Advisor
Mar 2020 — Present · Austin, TX, US
A Partner TA (PTA) is a service delivery focused subject matter expert. Responsible for incident metrics such as Customer Satisfaction (quality of the support experience), frontline engineer technical readiness and process compliance. Their primary accountability is to the engineers at a support vendor (also known as a supplier or delivery partner), focusing on the higher volume services, and engaging through technical & SME mentorship, readiness, and escalation management. They are expected to contribute to technical expertise and issue resolution globally.
Education
San Antonio College
Associate's degree, Psychology
2016 — 2018
Skills
- Social Networking
- Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Retail Sales
- Leadership
- Tennis Instruction
- Retail
- Fundraising
- Microsoft Office
- Sales
- Editing
- Xbox
- Customer Service
- Public Speaking
- Non-Profit Volunteering
- English
- Event Planning
- Hosting Services
- Critical Thinking
- Photography
- Spanish
- Creative Writing
- Tennis
- Nonprofit Organizations
- Social Media
- Photoshop
- Microsoft Word
- Teaching
- Time Management
- Team Leadership
- Cashiering
- Blogging
- Coaching
- Teamwork
- Video Editing
- Outlook Mobile Support
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