Ariana Desrosier
Quality Analyst @Chewy
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WORK HISTORY
Quality Analyst @Chewy
Collaborate with operations leaders to identify and implement solutions to improve the quality and consistency of VS interactions• Analyze speech to text data for behavioral trends and patterns to identify quality improvement opportunities on VS interactions across all channels• Review audit data and performance trends to develop recommended action plans to enhance the customer’s service experience• Design and perform deep dive insights through targeted interaction level analysis to identify root cause drivers of servicing friction with recommended actions to improve those pain points• Develop persuasive and compelling narratives on analytical findings including the impact of recommended action plans• Present packaged analytical findings to operations leaders and collaborate on next steps to execute recommendations• Continuously monitor and assess the effectiveness of quality programs and recommend improvements as needed• Stay up to date with best practices and emerging trends in customer service quality assurance• Partner with cross-functional teams to identify areas for improvement in systems and processes that impact customer service quality
EDUCATION
University of Louisville
Bachelor's degree
ABOUT ARIANA DESROSIER
Quality Analyst I at Chewy Pharmacy
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