Ariana A.

About Ariana A.

Our team at UKG thrives on delivering top-notch technical support, leveraging my…

Experience

1. Technical Product Support Specialist

   UKG

   Aug 2023 — Present

   Responsibilities:Product support specialist EDI CUSTOM INTEGRATION FILE SUPPORT provides assistance to customers or internal users, troubleshooting and resolving technical issues Assists in formulating and defining systems scope and objectives using research Conduct business process analyses, for aligning operations solutions with business initiatives. Provides assistance in testing efforts and may provide security administration to applications.EDI file construction testing deduction code and health plan, maintenance of healthcare provider files in support of provider system/database error reports. participates in special projects, which may include, but are not limited to, mass rate updates, quality improvement, audits, etc. Reviews system enhancements/upgrades to. Assists in facilitating timely and accurate updates to reference files based on customer requests. Documents system problems and assists in their resolution. Reviews and completes various daily reports to ensure testing progress. Prepares and reviews test data, test plans and test matrices for system changes. Develops test matrices to accurately reflect changes and detail expected outcomes. Executes test cases and evaluates test results for errors. Reports problems through appropriate channels and suggests corrections for a successful implementation evaluate the activities, performance and systems within a specific area for standards and workflow simplification. Communicates with management and departmental personnel to document workflow procedures. Assists in preparing verbal and written communication Conduct research on emerging application development software products,perform software improvements Strong teamwork, communication,analytical and conceptual skills.organizational and problem-solving abilities. Understands how projects and implementations affect an organization able to link it to business processes. Computer programming skills,Proficient with BCBSSC/CIGNA open enrollment implement

Education

• DataCamp

  Data science

• CourseCareers

  Information Technology

• Coursera

  Data analyst