Arhome O.
Support Engineer @Ericsson
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WORK HISTORY
Support Engineer @Ericsson
Mississauga, ON, CA
Deliver technical customer support to North America clients using Operations Support Systems (OSS) products. • Troubleshoot escalated issues in Ericsson Network Manager (ENM) and Core Network Operations Manager (CNOM) environments. • System Health Checks and Log analysis (Linux)• Authored internal knowledge base articles to enhance technical enablement and improve documentation.
EDUCATION
Covenant University
Bachelor of Engineering (B.Eng)
ABOUT ARHOME O.
Support Engineer at Ericsson with experience in OSS, system integration, and technical support across telecom and IT environments.ITIL v4 Foundation certified. Currently pursuing a Master’s in Electrical and Computer Engineering, focused on digital systems and hardware architecture.
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