Arham Azimi
Major Incident Manager | Expert in IT Service Restoration | Crisis & Stakeholder Management | Escalation Management
- Role
- Associate Consultant Major Incident Manager at Tata Consultancy Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Arham Azimi
Major Incident Manager
Experience
Associate Consultant Major Incident Manager
Mar 2023 — Present · Bangalore, IN
Responsibilities include 1) Restoration of normal service operation as quickly as possible to minimize the impact of Major Incidents to business operations.2) Driving Major Incident bridge calls P1/P2, towards resolution.3) Maintain effective communication with stakeholders during Major Incidents.4) Responsible for planning and coordinating all the activities required to perform, monitor, and report on the Incident Management process. 5) Point of contact for all Major Incidents.6) Responsible for publishing Major incident reports.7) Responsible for the effective implementation of the process \"Incident Management\" and carries out the respective reporting procedure.8) Monitor Major incidents to ensure that the Service Level Agreements are respected.9) Identify, initiate, schedule and conduct Major incident reviews.10) Provide guidance to the Incident Process Coordinators.11) Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
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