Arhaan Nair
Deskside Support Assistant @ ASU Enterprise Technology | IFT @ ASU | Cybersecurity & Endpoint Support | Active Directory | Driving IT Efficiency & Security in Higher Ed
- Role
- Deskside Support Specialist at Technology at Arizona State University
- Location
- Tempe, AZ, US
- LinkedIn followers
- 500 followers
About Arhaan Nair
IT Major with a focus in Cybersecurity and hands-on experience in technical support, system imaging, hardware/software deployment, and user training. Proven ability to troubleshoot and resolve issues efficiently in fast paced enterprise environments. Skilled in managing Windows systems, assisting with IT rollouts, and supporting infrastructure initiatives. Eager to contribute strong technical and customer service skills to optimize IT operations.
Experience
Deskside Support Specialist
Technology at Arizona State University
Jul 2025 — Present · Mesa, AZ, US
Provided deskside and remote support for 100+ end-user devices, addressing system errors, application issues, and peripheral malfunctions to maintain daily operational continuity. Logged and resolved 20+ support requests monthly in ServiceNow, balancing technical accuracy with clear, user-friendly communication to guide faculty and staff through solutions. Contributed to campus-wide tech refresh projects by imaging, upgrading to Windows 11, deploying, and configuring 60+ workstations, reducing setup time by 30% for new and returning employees. Supported 20+ academic and administrative events by setting up and managing AV systems, resolving on-site issues in real time to ensure 100% event continuity and minimal downtime.
Education
Arizona State University
Bachelor's degree, Information Technology
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