Alexander Arguello

Franchise Unit Co-owner IT Director @Ace Handyman Services

Charlotte, NC, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2021 — Present

Franchise Unit Co-owner IT Director @Ace Handyman Services

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Charlotte, NC, US

Lead strategic growth and IT operations for the franchise unit, integrating business leadership with technology innovation to optimize performance, ensure compliance, and drive customer value. Champion data-driven decision-making, AI-powered solutions, and secure digital transformation.Achievements:• Achieved 35% annual revenue growth by leveraging advanced analytics to refine marketing strategy and improve customer segmentation, boosting repeat business by 25%.• Automated estimation workflows using AI tools, reducing proposal turnaround times and increasing win rates with more accurate, data-backed estimates.• Improved field productivity by 20% through operational transformation—implementing workflow automation, standardized training, and scalable tech upgrades.• Sustained 10% YoY revenue growth by expanding service offerings based on market insights and customer behavior analytics.• Deployed enterprise-grade systems (CRM, scheduling, reporting) to enhance visibility, efficiency, and customer service.• Established IT compliance and security frameworks, implementing access controls, data protection policies, and cybersecurity best practices to safeguard customer and operational data while aligning with industry regulations.

EDUCATION

1997 — 2003

Fundacion Universidad de Bogota Jorge Tadeo Lozano

Information Systems Administrator, Computer/Information Technology Administration and Management

1989 — 1991

Colegio Nacional Nicolas Esguerra

School

SKILLS

Business ProcessCompliance ManagementIT AuditCicaInternal AuditGovernanceCobitTestingIT Project LeadershipCisaCosoIso 27001 Lead AuditorInternal ControlsSarbanes-Oxley ActSas70IT GovernanceProcess ImprovementQuality AssuranceInformation Security ManagementSdlcDisaster RecoveryProject PlanningRisk ManagementItilManagement

ABOUT ALEXANDER ARGUELLO

Technology Risk and Governance leader with 25+ years of experience in IT audit…

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