Alexander Arguello

IT Transformational Leader | IT Risk | IT Governance & Security | IT Compliance | CISA, CDPSE, CICA, ISO27001 Lead Auditor

Role
Franchise Unit Co-owner IT Director at Ace Handyman Services
Location
Charlotte, NC, US
LinkedIn followers
500 followers

About Alexander Arguello

Technology Risk and Governance leader with 25+ years of experience in IT audit…

Experience

  1. Franchise Unit Co-owner IT Director

    Ace Handyman Services

    Jan 2021 — Present · Charlotte, NC, US

    Lead strategic growth and IT operations for the franchise unit, integrating business leadership with technology innovation to optimize performance, ensure compliance, and drive customer value. Champion data-driven decision-making, AI-powered solutions, and secure digital transformation.Achievements:• Achieved 35% annual revenue growth by leveraging advanced analytics to refine marketing strategy and improve customer segmentation, boosting repeat business by 25%.• Automated estimation workflows using AI tools, reducing proposal turnaround times and increasing win rates with more accurate, data-backed estimates.• Improved field productivity by 20% through operational transformation—implementing workflow automation, standardized training, and scalable tech upgrades.• Sustained 10% YoY revenue growth by expanding service offerings based on market insights and customer behavior analytics.• Deployed enterprise-grade systems (CRM, scheduling, reporting) to enhance visibility, efficiency, and customer service.• Established IT compliance and security frameworks, implementing access controls, data protection policies, and cybersecurity best practices to safeguard customer and operational data while aligning with industry regulations.

Education

  • Fundacion Universidad de Bogota Jorge Tadeo Lozano

    Information Systems Administrator, Computer/Information Technology Administration and Management

    1997 — 2003

  • Colegio Nacional Nicolas Esguerra

    School

    1989 — 1991

Skills

  • Business Process
  • Compliance Management
  • IT Audit
  • Cica
  • Internal Audit
  • Governance
  • Cobit
  • Testing
  • IT Project Leadership
  • Cisa
  • Coso
  • Iso 27001 Lead Auditor
  • Internal Controls
  • Sarbanes-Oxley Act
  • Sas70
  • IT Governance
  • Process Improvement
  • Quality Assurance
  • Information Security Management
  • Sdlc
  • Disaster Recovery
  • Project Planning
  • Risk Management
  • Itil
  • Management

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Alexander Arguello — Franchise Unit Co-owner IT Director at Ace Handyman Services in Charlotte, NC, US | Unifers