Arghya Roy
Assistant Consultant @Tata Consultancy Services
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WORK HISTORY
Assistant Consultant @Tata Consultancy Services
Kolkata, IN
Service Delivery Manager (Associate Consultant)August 2024 – Present Program Leadership: Direct complete offshore delivery for a Top US Healthcare account, managing a cross-functional team of 30+(L2/L3/Integration) across Okta, SailPoint IIQ, CyberArk, SiteMinder, and LDAP.PMP-Aligned Governance: Apply Google PMP methodologies to oversee project scheduling, resource allocation, and budget & cost management/optimization. AI-Enhanced Operations: Integrated GenAI and Prompt Engineering into the delivery lifecycle, automating Weekly/Monthly Status Reporting (WSR/MSR) and reducing manual reporting effort through Copilot and ChatGPT.Risk & Compliance: Manage end-to-end external and internal audits for the entire project, maintaining a robust risk register and contingency plans to mitigate potential security or timeline issues.Working with clients or other stakeholders to meet their needs and expectations.Preparing & presenting WSR & MSR slides to leadership.Simultaneously working as an Okta engineer within the team, with below responsibilities & skills- Hands‑on experience with Okta B2E, B2B, B2C tenants for internal and customer applications- Strong knowledge of SAML, OIDC, PKCE and secure authentication integrations- Implemented SSO, provisioning, inbound federations, group rules, MFA, and password/sign‑on policies- Automated user provisioning via Postman APIs/CSV import; managed API tokens for application teams- Managed certificate renewals, tenant decommissioning, and production environment health checks- Skilled in incident management (ServiceNow); authored SOPs and RCAs for Okta integrations- Additional knowledge of GCP and Splunk (Cloud/Enterprise) for monitoring and analytics - Spearhead delivery excellence for Okta-specific workflows such as MFA policies, and lifecycle management, while currently pursuing advanced hands-on technical proficiencies in the tool.
EDUCATION
Nabagram Vidyapith
Higher Secondary, Biology/Biological Sciences, General
Nabagram Vidyapith
Secondary
Techno India College Of Technology
B.Tech, Information Technology
ABOUT ARGHYA ROY
Delivery Manager with 11+ years of IT experience, including 7+ years specializing in Identity & Access Management (IAM) and Cybersecurity programs for global enterprises.I lead end-to-end IAM deliveries while remaining hands-on as an Okta SSO Engineer, bridging deep technical understanding with structured project execution. This dual perspective—shaped by my roots in Service Desk L2 Leadership, Major Incident Management, and Change/Problem Management at HCL—ensures solutions are delivered on time, technically sound, scalable, and aligned with security best practices.What I bring to the table:IAM Program & Delivery LeadershipOwnership of enterprise IAM initiatives across Okta, SailPoint IIQ, CyberArk, and SiteMinder, covering identity lifecycle management, access governance, SSO, and privileged access. Proven experience managing multimillion-dollar programs, vendor coordination, risk mitigation, and stakeholder engagement in large, regulated environments.Hands-on Okta SSO Engineering & API IntegrationActive involvement in Okta SSO configurations, application integrations, authentication flows, and troubleshooting. I leverage Postman for Okta API development and testing, enabling automation of user provisioning, policy enforcement, and custom integrations—resulting in better design decisions, realistic timelines, and reduced delivery risk.Operational Excellence & Incident ManagementMy foundation as Service Desk L2 Lead and Major Incident Manager established expertise in uptime management, rapid response, and root cause resolution. Experience managing P1/P2 incidents, coordinating war rooms, and implementing problem management frameworks now informs how I structure IAM delivery for resilience and continuity.Global Account ManagementAs GAM L2 Engineer, I supported enterprise clients as a technical escalation point, translating complexities into business value across geographies.Certified Project LeadershipPMP® (Google), Agile, ITIL, and Lean Six Sigma, supporting predictable delivery across waterfall, agile, and hybrid models.AI-Enabled Delivery OptimizationLeveraging GenAI and automation for reporting, risk analysis, and operational efficiency.Current Role:Leading a 50+ member offshore delivery team for a major US healthcare client, ensuring 100% compliance across multiple IAM streams while consistently meeting SLA, audit, and governance expectations.What I\'m looking for:Actively exploring Project / Delivery Manager opportunities in IAM (Okta) and Cybersecurity programs, preferably in Bangalore, Pune, Hyderabad, or NCR.
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