Arghya Lahiri
Team Lead(Service Management). Change Management. Capacity Management. ITIL v3 Foundation , ITIL Service Transition, ITIL 4 Certified
- Role
- Problem Manager at BT Group
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Arghya Lahiri
Telecoms professional having several years experience in Service…
Experience
Problem Manager
May 2023 — Present · Kolkata, IN
Analyzing Trend and from all possible sources to identify any hidden pr potential Problem. Provide RCA for Critical or High impact Incidents. Conduct meetings with stakeholders to understand their Problem areas. Dealing multinational customers of Banking,Finance,Home Appliances Manufacturing, Pharma domain.
Education
MCKV INSTITUTE OF ENGINEERING
BTECH
2001 — 2005
MCKV Institute of Engineering
B.Tech
2001 — 2005
West Bengal University of Technology, Kolkata
Bachelor of Technology - BTech
2001 — 2005
MCKV Institute of Engineering
Bachelor of Technology - BTech
2001 — 2005
Skills
- Backhaul
- Nsn
- Gsm
- Pdh
- Network Operations
- Commissioning
- Sdh
- Telecommunications
- Metro Ethernet
- Transmission
- Carrier Ethernet
- Noc
- Fiber Optics
- Ethernet
- Synchronous Digital Hierarchy (Sdh)
- Dwdm
- Tdm
- Optical Transmission
- Nms
- Provisioning
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