Arghadeep Chakraborty
Process Excellence @Carelon
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WORK HISTORY
Process Excellence @Carelon
Bengaluru, IN
1) Augmenting incumbent processes to higher levels of efficiency to serve members more effectively2) Reduce member abrasions across their journey3) Enhance multi-modal solutions to members to ease their pain points and reduce reliance on lengthy processes to resolve outstanding issues4) Partner with LOBs and carry out effective RCA on identified issues with member experienceSegment: Pharmacy Benefits/Rx
EDUCATION
Indian School of Business
PGDM
Bharatiya Vidya Bhavan's
B. Com(hons)
Delhi Public School - India
CBSE
ABOUT ARGHADEEP CHAKRABORTY
At Carelon, my focus is on enhancing service efficiency and reducing member abrasions by augmenting processes and integrating multi-modal solutions. My recent achievements include introducing strategic initiatives that significantly improved member experience, evidenced by a $2 million net revenue retention at no additional cost within just one year. With expertise in leveraging data for strategic impact, I identify risks and perform rigorous root cause analysis in collaboration with business lines to elevate healthcare delivery. My role is instrumental in shaping member-centric strategies and pioneering process excellence at Carelon.
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