Argha Paul

Front Office Executive @The Lalit Suri Hospitality Group

Goa, IN

Supervising front desk staff including training. Ensuring Guest service, responding to guest inquiries and request in professional and timely manner. Maintaining Front Desk operations, monitoring the front desk daily operations, including check-ins and check-outs. Ensuring accuracy, ensuring for smooth and accurate billing process. Handling complaints, resolving guest complaints.Ensuring the front desk area is neat and organized. Collaborating with other departments, working with housekeeping and maintenance to address guest needs and concerns. Supervising front desk staff including training. Greeting and Welcoming guests.7. Data Entry and Record Keeping also ensures that confidential information is stored securely.Handling Mail and Deliveries:8. Customer Feedback and Resolution: Addressing complaints or concerns, whether they come from clients, visitors, or team members, is an important responsibility ensures that issues are resolved promptly or escalated as needed.9. Ensuring the front desk area is neat and organized.Collaborating with other departments, working with housekeeping and maintenance to address guest needs and concerns

subhash Bose institute of hotel management

DHM