Argha Kamal Dey
12+ years of experience in Contact Center Technologies | UCCE | WxCCE | WxCC,Genesys Cloud. Also have understanding of Core Cloud Like AWS (AWS Solution Architect Certified).
- Role
- Consulting Engineer at GDT - General Datatech
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Argha Kamal Dey
With over 12 years of experience in the information technology and services industry, I specialize in contact center technologies and solutions. Currently, I contribute as a Software Engineer Specialist at BT Group, leveraging my expertise in Cisco Webex, Unified Contact Center Enterprise (UCCE) to drive impactful solutions for organizational goals. My professional focus includes skills in Cisco networking, ICM scripting, CUIC, voice gateways and Webex technologies among others, which I apply to deliver effective communication infrastructure. I am dedicated to enabling seamless customer experiences through advanced contact center platforms, bringing a results-driven approach to every project.
Experience
Consulting Engineer
Mar 2026 — Present
Education
Elite Polytechnic Institute
Diploma, Computer Science
2010 — 2013
Skills
- Call Flow Design
- Linux
- Microsoft Office
- Windows Server
- Ucce
- Real-Time Monitoring
- Atm Networks
- Cisco Call Manager
- Ipcc
- Networking
- Icm
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