Arfath Abbu
Testing leads to failure, and failure leads to understanding
- Role
- Customer Service Associate at Sutherland
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Arfath Abbu
I have worked in a sutherland company in chennai as a Amazon UK chat process. I have learned lots of things to enhance my communication and interpretation skills during this work. During challenging peak times I handled the customers wisely by giving the right resolution to resolve the issue. After the project ends. I have joined customer support in the Shutterfly a massive photo gift company in the U.S. We are worked together as a strong team during the holiday period to clear the queries of customers. Credits go to the team leader who clarify the doubts regarding the chat process. The Toolkit as support while taking the chats for the customer. I have gained and attained the experience in the chat process to improve my career for the further development for the future growth.
Experience
Customer Service Associate
Nov 2025 — Present · US
During this chat process I have learned the terms and policies to handle the chats for the customer queries. In the hard times and situations I have given the right solutions to solve the customer concerns. Before I will research the solution first to analyse the issue with customers perspective. Then I will provide the solution to resolve it immediately.
Education
G.K.D Matric Higher Secondary School
High School Diploma
Oxford matric higher secondary school
Bachelor of Science - BS, Chemistry
G.K.D Matric Higher Secondary School
SSLC (10th)
Bharathidasan University
Oxford matric higher secondary school, Computer Science
Jamal Mohamed College, Tiruchirappalli - 620 020.
Bachelor of Science - BS, Chemistry
Jamal Mohamed College
B.Sc. Chemistry
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