Arfat Tamboli
Incident Manager , Problem manager Change Manager Major Incident Manager ITSM ITIL V4
- Role
- IT Business Service Consultant at SAP
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Arfat Tamboli
immediate joiner
Experience
IT Business Service Consultant
Aug 2023 — Present · Pune, IN
Acts as a bridge between customer and operations team by facilitating customer queries and provide feedback in a timeous manner- Monitoring of SAP\'s queue in customer\'s IT Service Management (ITSM) tool and monitor tickets in SAP internal tools; ensure synchronization of information in customer\'s ITSM tool and SAP internal tools.Qualify, classify, dispatch, and assign ITSM tickets according to the agreed guidelines.End to end tracking of all ITSM tickets (incidents, problems, change requests and service requests). Support SAP internal teams during critical incident management; monitor incoming phone calls during critical incident management. Strong attention to detail to identify possibly issues in customer queries. A fair ability to technical problem solving and troubleshooting skills or a willingness to learn technical skills to aid ticket handling.
Education
Savitribai Phule Pune University
Computer application
2013 — 2016
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