Arezoo Bakhsharab

IT Technician @BFG Enterprise Services

Calgary, AB, CA

Provide support and troubleshoot local WMS system, ensuring that incidents are corrected within the allotted SLA timeframe.Be the subject matter expert services for questions about the normal operation of the WMS systemProvide support for all printer technologies within the DC.Provide Telephone support and assist with VOIP issuesProvide first level IP camera troubleshooting and application supportCoordinate change windows with DC management to implement changes or upgrades to internal facility systems.Maintain the Isotrac equipment and managing the returns and repairs process.Maintain the RF equipment and managing the returns and repairs process.Ensure of account entitlements / account management.Assist in the process of user acceptance testing (UAT) as required.Manage desktop repairs, replacements, and upgradesCoordinate incidents between support teams on widespread issues impacting the WMS systemDocument all incidents and Service Requests in ServiceNow.Coordinate approved vendor installation and repairsPerform proactive communications with DC staff and management on all issues, changes and improvements to technology and applications.Participate in the creation of SOP’s and process to improve DC performanceTraining of DC staff when new technology or software is introducedProvide after hours on call support when scheduled to do soProvide Computer room maintenance. Escort vendors for UPS/AC/electrical maintenance tasksResponsible for keeping the IT room save and clean

Shahrood University of Technology

Bachelor's degree, Computer Engineering - Software

Damghan University

Associate's degree, Software Engineering