Arena Cervantes
Customer Relationship Management Specialist @NTG Air and Ocean
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WORK HISTORY
Customer Relationship Management Specialist @NTG Air and Ocean
Atlanta, GA, US
Own revenue generation and account growth across air, ocean, and domestic freight. Responsible for prospecting, closing, onboarding, and expanding customer accounts while serving as a strategic logistics partner.Responsibilities & Results • Drive new business acquisition through outbound prospecting, inbound leads, referrals, and relationship-based selling • Own and grow a book of business, managing pricing strategy, service execution, and customer retention • Develop and negotiate freight quotations and logistics solutions across air, ocean, and domestic modes • Lead customer onboarding and establish SOPs to support scalable, long-term account growth • Identify and execute upsell and cross-sell opportunities across trade lanes, service levels, and value-added solutions • Collaborate with operations, pricing, carriers, and international agents to ensure commercial commitments are met • Maintain accurate pipeline, forecasting, and customer engagement data within CRM tools • Act as the primary commercial point of contact, balancing revenue growth with service performance
EDUCATION
GMC - Georgia Military College
Business Administration and Management, General
SKILLS
ABOUT ARENA CERVANTES
Over the years, I’ve held many titles, but the one that fits best is problem solver.I work with importers and manufacturers who depend on reliable air, ocean, and domestic freight; especially when timing is critical or plans change. I enjoy being a steady point of contact, helping customers navigate challenges and keep things moving with clarity and consistency.Much of my work involves building strong international trade lanes, collaborating closely with trusted overseas partners and agents. Those relationships matter to me, and they allow for smoother coordination, better communication, and more dependable outcomes across borders.With experience across customer service, operations, account management, and business development, I focus on anticipating issues, communicating openly, and following through. I believe logistics works best when it’s built on trust, transparency, and people who genuinely care about the details.If reliability, transparency, and follow-through matter to you, I\'d love to connect!
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