Darren Paul Arellano

Expert Technician(Tier Iii) @Smartt

Vancouver, BC, CA

Collaborate with internal/external stakeholders to create and deliver IT Strategy• Manage client IT budgets including coordinating with internal Smartt team for procurement of hardware/software• Create and maintain an effective Project Backlog of recommendations that add value to the client and produce a steady stream of billable work for team• Provide end-user, on premise, edge to core to cloud, troubleshooting, support, maintenance, and provisioning• Automate, optimize and scale services wherever possible and necessary• Manage client accounts and deliver according to our Values and SLA\'s• Ensure Client budget tracking and compliance• Mentored junior team members and developed documentation.• Proactively hand off Sr. work to Jr. team members• Monitor and respond to emergency support request within our SLA guidelines

Mapua Institute of Technology

Cisco, Networking

University of the East

Bachelor's degree, Information Technology