Areena Mahilong

System Administrator @Fset

Kenora, ON, CA

Deliver comprehensive technical support to end users both onsite and remotely.• Served as the first point of contact for clients, documenting issues and initiating support tickets.• Manage and resolve service requests in alignment with Service Level Agreements (SLAs).• Monitor and update service tickets to maintain accurate records.• Ensure compliance with organizational information security policies, standards, and procedures.• Maintain and support servers, OS, and enterprise applications for optimal performance.• Administer MS environments such as Active Directory, Azure AD, O365, Exchange, & Windows Server.• Monitor system performance, troubleshoot issues, and ensure reliable IT services.• Create and update detailed technical records to support system management and troubleshooting.