Areebul Haque
Technical Support Associate at Genpact || Data and Technology
- Role
- Technical Process Associate at Genpact
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Areebul Haque
I am a BCA graduate from Dayananda Sagar College, Bengaluru, with a strong foundation…
Experience
Technical Process Associate
Dec 2024 — Present · Bengaluru, IN
Supported EMEA and Indian customers across chat, phone, and email, ensuring seamless technical assistance and high-quality customer experience.Achieved recognition as Top Performer in Q1 and Q2, consistently exceeding performance benchmarks and aiming to sustain top-tier results in upcoming quarters.Delivered technical support for Intel processors and graphics cards, using RAS remote sessions to accurately diagnose and resolve customer issues.Successfully replicated customer issues in testing labs, enabling faster root cause identification and improved troubleshooting accuracy.Consistently maintained 95%+ SLA adherence, ensuring timely case resolutions and contributing to reduced backlog.Drove first-contact resolution improvement, minimizing repeat cases and enhancing overall customer satisfaction (CSAT).Collaborated with cross-functional teams to escalate complex cases and ensure alignment with Intel’s quality standards and timelines
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