Areeb Hussain

First Line Engineer @Wavenet Education

Doncaster, GB

I provide first point of contact technical support to end users, diagnosing and resolving issues relating to hardware, software and networking.I regularly coordinate with our second and third line teams to escalate and track high priority incidents.Maintenance and service of end user accounts.Updating documentation to streamline and keep support processes up to date for other members of the team.Delivering outstanding customer service with clear communication, expectation management and proactive case management.

Doncaster College

L2 Business and Finance, Business and Personal/Financial Services, Marketing Operations

The Sheffield College

IT Level 2 BTEC Technical Diploma in Digital Technology

Hall Cross Academy

PE Level 2 National Diploma