Aditya Duryodhan
Technical Support | Customer Support | Information Process Specialist | Subject Matter Expert | Root Cause Analysis | SLA Management |
- Role
- Technical Support Specialist at Tech Mahindra
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Aditya Duryodhan
Experienced Operations Executive with over 3 years of expertise in technical support, incident management, and customer service across the IT and BPO industries. Skilled in root cause analysis, service level agreement (SLA) management, and quality assurance, with a proven track record of resolving 93% of customer inquiries within 24 hours. Proficient in using ServiceNow, ITIL processes, and VPN troubleshooting to ensure seamless service delivery. Adept at collaborating with cross-functional teams to drive process improvements and optimize workflow efficiency. Seeking to leverage my skills and experience in a customer-focused operations role to contribute to organizational growth and client satisfaction.Available for immediate joining to contribute effectively from day onepriority and high-risk tasks with 100% quality and accuracy.
Experience
Technical Support Specialist
Apr 2025 — Present · Pune, IN
Education
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
Bachelor of Business Administration - BBA
2015 — 2018
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