Ardith L. Daly

Senior Customer Success Manager @Deepki

I joined Deepki as one of the pioneering team members in North America, playing a pivotal role in establishing and expanding our market presence while providing strategic guidance to valued clients and partners. As a dedicated Customer Success Manager, I oversee client implementation and drive real estate sustainability initiatives, all while cultivating a deep understanding of our industry landscape and fostering best practices within the organization. Additionally, as an early contributor to our US-based team, I leverage my versatile skill set to contribute across multiple domains, including sales optimization, operational enhancements, and streamlined processes- Lead and coordinate the successful implementation and onboarding of inaugural American clients- Spearhead the identification of critical sustainability focal points, contributing to our strategic vision- Monitor the collection and quality of client data, ESG performance, and benchmarking efforts- Define, document, and refine internal protocols and procedures, enhancing overall efficiency and effectiveness- Analyze customer data to provide regular reporting and actionable insights.