Ardith L. Daly

About Ardith L. Daly

I’m a program leader with over 10 years of experience scaling partnerships, global…

Experience

1. Senior Customer Success Manager

   Deepki

   Apr 2023 — Present

   I joined Deepki as one of the pioneering team members in North America, playing a pivotal role in establishing and expanding our market presence while providing strategic guidance to valued clients and partners. As a dedicated Customer Success Manager, I oversee client implementation and drive real estate sustainability initiatives, all while cultivating a deep understanding of our industry landscape and fostering best practices within the organization. Additionally, as an early contributor to our US-based team, I leverage my versatile skill set to contribute across multiple domains, including sales optimization, operational enhancements, and streamlined processes- Lead and coordinate the successful implementation and onboarding of inaugural American clients- Spearhead the identification of critical sustainability focal points, contributing to our strategic vision- Monitor the collection and quality of client data, ESG performance, and benchmarking efforts- Define, document, and refine internal protocols and procedures, enhancing overall efficiency and effectiveness- Analyze customer data to provide regular reporting and actionable insights.

Skills

• Customer Service
• Student Counseling
• Writing
• Admissions
• Administrative Support
• Program Management
• Social Media
• Event Planning
• Public Speaking
• Higher Education
• Intercultural Communication
• Student Affairs
• Time Management
• Blogging
• Staff Development
• Training
• Conflict Resolution
• Microsoft Office
• Academic Advising
• Community Outreach
• Administration
• Research
• Volunteer Management
• Student Development
• Leadership
• Teaching
• Editing