Archit Lakhwara
Associate Technical Lead at Eptura
- Role
- Associate Technical Lead at Eptura
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Archit Lakhwara
As an Associate Technical Lead in Support at Eptura, I specialize in resolving complex technical issues, acting as a key escalation point, and ensuring timely, high-quality resolutions. I actively contribute to a collaborative and efficient support environment by mentoring team members, streamlining processes, and assisting with management tasks to enhance team performance and client communication.With around 8 years of experience in the IT industry, I bring a proactive, achievement-driven approach to technical customer support and tech leadership. I work closely with cross-functional teams to drive issue resolution and ensure seamless operations.I possess strong technical expertise in SQL, Azure Application Insights, Salesforce, Microsoft Exchange, API troubleshooting, automation processes, and visitor management platforms. My focus remains on continuous improvement, knowledge sharing, and delivering dependable, customer-centric solutions.
Experience
Associate Technical Lead
Apr 2025 — Present · Gurugram, IN
As an Associate Tech Lead in Support at Eptura, I specialize in resolving complex technical issues, acting as a key escalation point, and ensuring timely, high-quality resolutions. I actively contribute to a collaborative and efficient support environment by mentoring team members, streamlining processes, and assisting with management tasks to enhance team performance and client communication.With around 8 years of experience in the IT industry, I bring a proactive, achievement-driven approach to technical customer support and tech leadership. I work closely with cross-functional teams to drive issue resolution and ensure seamless operations.
Education
Jaypee University of Information Technology
Bachelor’s Degree, Computer Science
2013 — 2017
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.