Archit Kumar
Product @ Deloitte Digital | Passionate about Product Management | MBA - Great Lakes Institute of Management
- Role
- Product Manager Consultant at Deloitte Digital
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Archit Kumar
As a Product Manager at Deloitte, I drive the development and launch of innovative…
Experience
Product Manager Consultant
Aug 2022 — Present
I conducted extensive user research, competitive analysis, and stakeholder collaboration to identify pain points, define strategies, and drive product improvements for an insurance portal. By implementing user-centric features such as simplified policy summaries, smart comparison tools, scenario-based explanations, jargon buster tooltips, and renewal reminders, I enhanced customer experience, improved engagement by 10%, and increased conversions by 5%. I streamlined onboarding processes to boost signups by 25% and optimized operations by improving First Contact Resolution (FCR) by 15% and reducing average handling time by 25%. I developed user personas, journey maps, PRDs, and user stories to guide design and delivery while managing the product backlog and ensuring timely execution through agile methodologies. Additionally, I conducted A/B testing, created performance dashboards, established KPIs, and presented actionable insights to stakeholders, strengthening decision-making and aligning the product roadmap with business goals.
Education
Delhi Public School - India
Class 12th
Great Lakes Institute of Management
Master of Business Administration - MBA
2021 — 2022
Delhi Public School - India
Class 10th
SRM University
Bachelor of Technology
2014 — 2018
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