Archit Upmanue

About Archit Upmanue

I’m a customer-focused professional with 3+ years of experience in market research, currently working as an Associate Project Manager managing end-to-end client engagements.My core strength lies in working closely with clients to ensure smooth onboarding, clear communication, and successful outcomes. I have managed multiple client accounts, conducted regular check-ins, and proactively resolved issues to maintain high satisfaction and long-term relationships.I regularly work with performance metrics such as completion rates, engagement levels, and project health indicators to identify risks early and improve outcomes.What excites me most is helping clients achieve their desired outcomes — not just delivering projects, but ensuring they get real value.I’m now looking to transition into Customer Success roles where I can focus on customer lifecycle management, product adoption, and long-term value creation.

Experience

1. Associate Project Manager

   Paradigm Sample

   Jul 2024 — Present · IN

   Managing end-to-end client engagements for market research projects, ensuring seamless onboarding, execution, and delivery across multiple accounts.Act as the primary point of contact for clients, ensuring smooth onboarding, expectation setting, and ongoing engagementConduct regular client check-ins and progress updates to ensure alignment, satisfaction, and timely issue resolutionMonitor key performance metrics (IR, completion rates, drop-offs) to identify risks early and optimize project outcomesProactively identify delivery risks and implement corrective actions to maintain client satisfaction and retentionCollaborate with cross-functional teams (vendors and internal stakeholders) to ensure a seamless client experienceManage multiple client accounts simultaneously, balancing timelines, quality, and stakeholder expectations

Education

• G.L. BAJAJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT, GREATER NOIDA

  Bachelor's degree, Mechanical Engineering

  2017 — 2020

• Radha Govind Polytechnic College, Chandausi

  Diploma, Mechanical Engineering

  2014 — 2017