Archit Shridhar

About Archit Shridhar

I\'m a seasoned executive with over 6 in the retail industry. My journey began as a management trainee and evolved into leading Gujarat\'s retail business to national dominance as a. This experience instilled a strong focus on strategic initiatives and delivering tangible results.Throughout my career, I\'ve consistently delivered substantial revenue growth. I possess a proven track record in, successfully leading initiatives that maximize revenue streams. My focus on customer-centricity is evident in achievements like implementing and building.I\'m known for my ability to build and lead high-performing teams. My collaborative approach fosters. I\'m passionate about digital transformation and have successfully implemented projects that enhance customer acquisition and prepaid revenue management. Strategic Planning | General Management | Market Leadership | Business Expansion | Retail Operations | Customer Acquisition | P&L Management | Customer Lifecycle Management | Digital Transformation | Profitability Enhancement | Team Management | Stakeholder Management | Product Marketing | Business Development | Customer Value Management | Segmentation Strategies | Sales & Distribution Management | Retail Integration | Channel Management | Revenue Optimization | Sales & Marketing Analytics | Process Improvements | Team Management

Experience

1. Vice President - Retail Operations Pnl Owner Customer Centricity Sales & Revenue Management

   Vodafone Idea Limited

   May 2020 — Present · Ahmedabad, IN

   Managed a network of 58 company-owned stores and 230+ franchisee partners across Gujarat, covering over 1 lakh square feet of retail space.Managed a team of 90 direct employees and oversaw a network of 600 associate personnel.Acquired over 5 lakh new customers annually through both postpaid and prepaid plans.Increased customer self-reliance by enabling over 7 million app downloads per year, promoting a digital customer journey.Delivered excellent service through established customer journeys and process adherence, handling over 1.2 million customer interactions annually.Successfully launched cloud and enterprise solutions as a new line of business, making Gujarat and Rajasthan among the first states to adopt this initiative. Generated over INR 10 million in revenue within the first year.Led Gujarat\'s retail business to become the second-largest in the country, achieving a 1.5 times lead over competitors in FY22.Successfully onboarded 0.7 million new customers annually through a sustainable acquisition engine.Enabled nearly 1 million customers to switch to digital service channels.

Education

• Panjab University, Educational Institution, Chandigarh

  Bachelor of Engineering - BE, Telecommunications Technology

• Institute of Management Technology, Ghaziabad

  Master of Business Administration (MBA), Marketing / Operations

  2007 — 2009