Archit Patankar
Client Success Leader | 12+ Years in BPO, CRM, Payroll & Service Delivery | Passionate About Customer Retention & Operational Excellence
- Role
- Senior Client Success Executive at Kylas
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Archit Patankar
Hey there! I’m Archit Patankar, a Client Relations and Customer Success Leader with 12+ years of experience helping businesses grow by optimizing customer journeys and ensuring client satisfaction. My experience spans BPO operations, payroll services, CRM-driven success, and large-scale service delivery—across high-volume, compliance-driven environments.I thrive in leading cross-functional teams, streamlining workflows, and driving business outcomes through data-driven decisions and process enhancements. Whether it\'s ensuring smooth product adoption, resolving escalations, or driving key business metrics (NPS, CSAT, ROI), I’m always focused on delivering results that matter.Why me?I’m all about relationship building – whether it’s with clients or internal teams, I believe in forging strong partnerships that drive long-term success.I love problem-solving – from improving team efficiency to mitigating risks, I’ve got a knack for tackling challenges head-on.Data and automation are my friends – they help me make informed decisions and optimize processes that drive growth.When I\'m not optimizing customer experiences or managing operations, you’ll find me brainstorming ways to innovate or exploring the latest in CRM and tech solutions. I’m passionate about connecting businesses with the right solutions and helping them scale seamlessly.Let’s connect and talk about how we can elevate customer success together!
Experience
Senior Client Success Executive
Apr 2025 — Present · Pune, IN
Lead the end-to-end client lifecycle for SMB and Mid-Market clients, driving retention, growth, and long-term success with a 40+ member team. Enhanced product features and workflows through collaboration with Product & Tech teams, boosting NPS by 15%. Serve as the strategic account lead, working with CXOs to align business objectives with CRM outcomes, maintaining a 92% retention rate. Drive renewals, upsell, and cross-sell through consultative discussions and streamlined product adoption processes. Ensure 95% SLA adherence and improve customer success outcomes through regular MBR/QBR meetings. Mitigate churn by preventing 20% of at-risk accounts via effective escalation management and cross-functional support.
Education
Algappa university
Bachelor of Business Administration - BBA, BBA
2017 — 2020
MIT School of Business
Post Graduate Diploma in Supply Chain Management , Business Administration and Management, General
2018 — 2018
Skills
- Management
- Powerpoint
- Microsoft Excel
- Team Management
- Public Speaking
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