Archer Johnson
IT Specialist II at Young Living Essential Oils
- Role
- IT Specialist Ii at Young Living Essential Oils
- Location
- Lehi, UT, US
- LinkedIn followers
- 500 followers
About Archer Johnson
I’m an experienced IT professional with a strong background in helpdesk operations, endpoint management, and user support across Windows and macOS environments. I specialize in streamlining technical support processes, managing devices through Intune and JAMF, and ensuring secure access through Azure Entra ID and Active Directory.I thrive in fast-paced environments where I can solve problems, support users, and keep systems running smoothly. Whether it’s deploying new hardware, troubleshooting Office 365 issues, or automating tasks with PowerShell, I bring a proactive and user-focused approach to every challenge. Skilled in Microsoft 365, Azure, Intune, JAMF Experienced with PowerShell, VPN, AWS, and SharePoint Passionate about delivering reliable, secure, and efficient IT solutions
Experience
IT Specialist Ii
Sep 2025 — Present · Lehi, UT, US
Automation & Cloud Tools: Edit and refine existing PowerShell scripts to fit team and workflow needs; support and optimize cloud services including AWS, AppStream, and SharePoint.Advanced Technical Support & Escalations: Resolve complex hardware, software, and access issues escalated from Tier I, providing in-depth troubleshooting and root-cause analysis across phone, walk-up, and Jira channels.Endpoint & Device Management: Manage Windows and macOS fleets using Intune and JAMF, including advanced policy configuration, imaging, deployment, and performance troubleshooting.Identity & Access Management: Administer Azure Entra ID, Active Directory, and MFA/2FA platforms, handling escalated provisioning, group policy adjustments, and secure access management.Microsoft 365 & Application Support: Deliver expert-level support for Microsoft 365 applications, VPN configurations, and peripheral devices, ensuring minimal downtime and improved user productivity.Cross-Team Collaboration & Projects: Partner with security, networking, and cloud teams to support system rollouts, implement best practices, and contribute to IT improvement initiatives.
Education
Utah Valley University
Bachelor's degree, Management Information Systems
2019
Mountainland Technical College
Certificate of Graduation, Information Technology
2019 — 2020
Utah Valley University
Associate of Science - AS, Informations Systems and Technology
Skyridge High School
High School Diploma
2016 — 2020
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